How to Overcome Common Issues

If you have been hesitant to hire a professional property management company, is it because of doubts related to the services you've received from a company in the past? Is it because you've heard horror stories from other landlords and you're scared to try the rental gig for yourself? At Select Rental Services, we have carefully honed our processes so that they are both efficient and effective - these processes bring the common issues to rest. When you hire our company, you receive a premium property management experience. Here are some examples of how we help overcome common issues:

• Common Issue #1: "It took forever to get my property rented."
• Our Solution: We understand that your property must be rented for you to have income. Renting your property requires a lot of attention to make sure it is done in a timely fashion. We have a licensed, dedicated Leasing Coordinator who focuses solely on leasing your property - this means the staff member's entire job is to find, screen, and secure your future tenants. The Leasing Coordinator handles all showings, answers questions from prospective tenants, provides feedback about showings and how well your property is performing, and does a virtual tour video to post on our website to increase marketing exposure. Once applications are received from prospective tenants, the Leasing Coordinator also processes background and credit screenings, handles negotiations regarding move-in dates and other lease terms, collects up-front tenant fees, and executes the lease to secure your next tenant.

• Common Issue #2: "They put awful tenants in my home."
• Our Solution: While nobody can actually predict the future or know what a person will really be like during their tenancy, we use the most diligent, strict screening process allowable by law. Applications are all processed into our exclusive, detailed scoring system in accordance with all Fair Housing laws. The screening process helps us to identify certain red flags that can indicate the potential for problems. The screening and scoring process includes a credit check, criminal background check, landlord references from prior rentals, income verification, and more. We even have a pet screening process to verify shots and other veterinary records, incident reports, photos, etc. Since we implemented this process, our eviction rate has dropped by 80% and consistently remains well below the national average.

• Common Issue #3: "Nobody ever checked on my property during the tenancy and the house was trashed in just a year's time!"
• Our Solution: In addition to our detailed move-in and move-out inspections, we also do periodic property visits four times per year (which happens to be more than any of our competitors). When the small issues are found early they are less likely to turn into big problems later. We send lease violation letters to tenants and create work orders as necessary following each property visit. These reports and photos are shared with our landlords via the Owner Portal.

• Common Issue #4: "Maintenance issues were never addressed and it caused major damage to my home!"
• Our Solution: We offer a 24/7 maintenance hotline to our tenants so they can call any time of day or night to report issues by phone, or tenants can submit work order requests online via their Tenant Portal. The maintenance hotline and online reporting systems are directly connected to our property management software system, so we receive notifications about maintenance requests immediately after they have been reported. We work with a vast network of insured vendors who have the ability to get the job done. Your Property Manager oversees the work orders to ensure they are completed in a timely manner and billed properly. There is always a team member on call for nights, holidays, and weekends to address any urgent maintenance issues that may arise. Our leases explicitly hold the tenant responsible for reporting maintenance issues to us. However, even if a tenant fails to report a maintenance issue, the Property Manager will often discover it during one of the quarterly property visits and address the issue at that time.

• Common Issue #5: "I couldn't ever reach my Property Manager."
• Our Solution: We have a company policy to respond to all messages within 24 hours (business days). When we receive an email, text, or phone message from you, we will contact you at the earliest possible opportunity, but certainly within the next business day. We also have an Office Administrator staffed at the front desk during business hours to field incoming phone calls and walk-ins.

• Common Issue #6: "Tax time is too difficult."
• Our Solution: We have a bookkeeper on staff, and a system that makes tracking your financials easy. At the end of the year, you will receive a detailed Owner Statement, which includes the amount of rental income you received, plus a categorized list of expenses like maintenance, repairs, and management fees. This handy statement will help you (or your CPA) expedite your tax filing. Throughout the year, you can check your financial statements, receipts, inspection reports and photos via your convenient Owner Portal.

As you can see, issues can arise even when you hire a management company. However, the right management company will make the day-to-day operations simple and effective, helping you get the most return out of your investment. When you hire Select Rental Services, you get the power of a full team of professionals working to provide you a premium service.